A tale of two beaurcracies

So I'm missing my tax forms. I dread dealing with getting them replaced but set out to do it.

1. went to revenue canada's downtown office which is now gone mostly online service ( in van I was able to get stuff on the spot) and a terrible phone-tree menu. Blah.

2. So I call from home, get a busy signal a few times, and bang, get through and done. easy peasy.

Now it leaves my tuition forms. Dal won't print or send, ok. However, I'm also unable to access my account. Ok.

Note that dal's online services as a student require 4 components: a pin number, a Net ID, a Banner ( student number) AND a password containing: 8-15 ch, a number, a symbol, one capital letter and no 4 letters can spell ANYTHING in english, ( or dutch, apparently) backward or forward. Please make it something you'll remember.

BWAHAAHAHA FUCK ME.

So I get the password reset. The system has myriad pages, all of which require two of the 4 bits noted above. One for accounts, one for email, another for something else. I need my pin reset since it's locked me out.

I call tech help again, and she starts leading me thru the password reset. NOOOO. NO NO NOOO fucking way. I hang up, I'll be fucking damned sideways if I'm going to spend another half hour finding a way to satisfy the password goblin.

The first temp pin I'm sent didn't work, and they send another.

Helpfully the "reset the pin" yourself page is behind the page where you need to enter your pin.

I seriously fucking HATE Dalhousie. I hate their stupid system. I am SO glad I'm not attending there.
Is it really normal to have this convoluted a system? Rs remote login for work is easier and he works for a major BANK. Hello? this is fucked UP.

printed 3 copies of the forms. One for taxes, two spares. Which will be fucking put in a safety deposit box or something.

Note: Go fuck yourself, dal online. ( I hear that their blackboard system is still fucked up as well. Why am I not surprised?

A tale of two beaurcracies

So I'm missing my tax forms. I dread dealing with getting them replaced but set out to do it.

1. went to revenue canada's downtown office which is now gone mostly online service ( in van I was able to get stuff on the spot) and a terrible phone-tree menu. Blah.

2. So I call from home, get a busy signal a few times, and bang, get through and done. easy peasy.

Now it leaves my tuition forms. Dal won't print or send, ok. However, I'm also unable to access my account. Ok.

Note that dal's online services as a student require 4 components: a pin number, a Net ID, a Banner ( student number) AND a password containing: 8-15 ch, a number, a symbol, one capital letter and no 4 letters can spell ANYTHING in english, ( or dutch, apparently) backward or forward. Please make it something you'll remember.

BWAHAAHAHA FUCK ME.

So I get the password reset. The system has myriad pages, all of which require two of the 4 bits noted above. One for accounts, one for email, another for something else. I need my pin reset since it's locked me out.

I call tech help again, and she starts leading me thru the password reset. NOOOO. NO NO NOOO fucking way. I hang up, I'll be fucking damned sideways if I'm going to spend another half hour finding a way to satisfy the password goblin.

The first temp pin I'm sent didn't work, and they send another.

Helpfully the "reset the pin" yourself page is behind the page where you need to enter your pin.

I seriously fucking HATE Dalhousie. I hate their stupid system. I am SO glad I'm not attending there.
Is it really normal to have this convoluted a system? Rs remote login for work is easier and he works for a major BANK. Hello? this is fucked UP.

printed 3 copies of the forms. One for taxes, two spares. Which will be fucking put in a safety deposit box or something.

Note: Go fuck yourself, dal online. ( I hear that their blackboard system is still fucked up as well. Why am I not surprised?